Refund Policy

There is a strict no-refund policy for all purchases made through MyDirectSolution.com, unless noted otherwise.

Subscription Purchases

Renewal Policy For Automatically Renewing Subscriptions: We will charge or debit your payment method at the beginning of your subscription period. When we renew your membership subscription, we will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your membership will be cancelled. Our payment processors may attempt to charge your subscription payment up to 4 times after a payment is invalid before cancelling your subscription. In certain cases, such as an expired card, our payment processor may contact the card issuing bank for updated information to allow the purchase to go through. For billing inquiries and support needs please contact us at support@mydirectsolution.com

Subscription Cancellation Policy: Until you request to cancel your subscription in writing, billing will continue according to the billing agreement at the time of your purchase. You can cancel your membership at anytime by contacting support via email at support@mydirectsolution.com. Any amounts paid prior to your cancellation will not be refunded.